Refund and Return Policy
FitBoutique Return and Refund Policy
Thank you for purchasing from FitBoutique. We strive to deliver your items quickly and in pristine condition. We understand that sometimes things don’t work out as planned. Below is our detailed return policy for various scenarios.
30-Day Return Policy
FitBoutique offers a 30-day return policy from the date of receipt. To qualify, items must be in their original, unused condition, with tags attached and in the original packaging. Proof of purchase is required.
Exceptions:
- Shapewear Products: Due to hygiene and safety reasons, shapewear is non-returnable.
- Hip Thrust Machine: Must be unopened and in its original packaging to qualify for a return.
- Sale Items/Gift Cards: We do not accept returns, exchanges, or refunds for sale items or gift cards.
Reformer Machine Return Policy
If you’re not completely satisfied with your FitBoutique reformer machine, you may return it under the following conditions:
- Shipping Costs: Return shipping is at the customer’s expense, and we will deduct the initial shipping cost from the refund.
- Condition of Machine: The machine must be in its original, undamaged condition. Damaged machines cannot be returned to ensure fairness for all customers.
Eligibility and Initiating a Return
To start a return, please contact us at help@fitboutique.com.au with:
- Your original receipt or proof of purchase,
- Confirmation that the item meets our return condition requirements, and
- A brief reason for the return, which helps us improve our service.
Once approved, we’ll provide instructions on where to send your item. Please do not send items back without authorization, as they will not be accepted.
Customer Responsibility: Return shipping costs are the responsibility of the customer.
Damaged or Faulty Items
Inspect your order on receipt and contact us immediately if it is defective, damaged, or incorrect. Send photos if necessary. We will evaluate the issue and arrange a replacement or other resolution promptly.
Delivery Delays and Issues
Our delivery estimates from Australia Post and other couriers are guidelines only. Currently, the postal system is under pressure, which may cause delays. If your parcel is delayed by more than 7–10 business days, please contact us, and we’ll assist in tracking it down.
For address errors or uncollected items returned to us, customers are responsible for redelivery fees.
Specific Scenarios
Case 1: Item Hasn’t Arrived
Please track your item using the tracking details provided. If it has been delayed beyond 7 business days from the estimated delivery date, contact us for assistance.
Case 2: Item Arrived Damaged (Visible Damage on Box)
Please contact us immediately with pictures of the damage. This may be due to handling during shipping. We’ll arrange a replacement and may ask for the damaged package to be returned for a complaint with the courier. In such cases, we’ll provide a shipping label.
Case 3: Item Faulty but No External Damage
If the item appears faulty without external damage, please contact us with a description (and photos if helpful). If it’s confirmed as a factory fault, we’ll arrange a replacement. Should a return be required to file a complaint with the manufacturer, we’ll provide a shipping label.
Case 4: Incorrect Address Provided by Customer
If an incorrect address was provided, FitBoutique cannot be held responsible for reshipping. If the item is returned to us, you may opt for redelivery with updated shipping fees or a refund upon our receipt.
Case 5: Change of Mind
Our 30-day satisfaction guarantee covers changes of heart. Please follow the instructions above to initiate a return. Return shipping for buyer’s remorse is at the customer’s expense. No shipping label will be provided.
Non-returnable Items
Certain items are not eligible for returns. These include:
- Perishable Goods: Such as food, flowers, or plants,
- Custom Products: Including special orders or personalized items,
- Personal Care Goods: Such as beauty products,
- Hazardous Materials: Such as flammable liquids or gases.
If you have questions or concerns about your specific item, please email us at info@fitboutique.com.au.
Sale Items and Gift Cards
Unfortunately, we cannot accept returns, exchanges, or refunds for sale items or gift cards. If an item received is faulty, please contact us, and we’ll work to resolve the issue.
Exchanges
To make an exchange, initiate a return and repurchase the desired product. This method is the quickest way to ensure you get what you want. Follow the instructions above under “Initiating a Return” to begin.
Refunds
Once we receive and inspect your returned item, we’ll confirm eligibility and notify you. Approved refunds are processed to your original payment method. Please allow time for the bank or credit card company to post the refund, as processing times may vary.