Refund & Return Policy

Thank you for purchasing from FitBoutique. We aim to deliver fast and in perfect condition. This page explains when returns are accepted and how to start one.

CHANGE OF MIND RETURNS

We offer a 30 day return window for eligible items. Requirements:

• Item is unused, in original condition
• All tags attached and original packaging included
• Proof of purchase provided
• Return approved by our team before you send it back

ITEMS NOT ELIGIBLE

• Reformer Pilates machines and other large fitness equipment (see “Reformer policy” below)
• Shapewear products
• Sale items
• Gift cards
• Personal care items
• Custom or personalised items
• Hazardous materials

REFORMER POLICY

Change of mind returns are not offered for Reformer Pilates machines or other large fitness equipment. Your rights under Australian Consumer Law still apply. If a product is defective or does not meet acceptable quality, we will provide a remedy. Process for defective Reformers:

1. Contact us immediately with your order number and photos or video
2. We arrange inspection by a qualified technician or handyperson
3. We provide parts, repair, or a replacement where required

Returns without written authorisation are not accepted. See our Terms and Conditions Sections 31 and 41 for more detail.

FREE GIFTS AND BUNDLES

If your order included a free gift or bundle item, you must return all associated items in original condition and packaging. If a free item is not returned, we may deduct its retail value from your refund.

RETURN SHIPPING RISK

You are responsible for the item until we receive it. Use a trackable service and add insurance. If a return is lost or damaged in transit, the claim must be lodged with the courier.

UNAUTHORISED RETURNS

Returns sent without approval will be refused or returned to you at your cost. We do not accept cash on delivery shipments.

REFUND METHOD AND TIMING

Approved refunds are issued to the original payment method only. We process refunds within five to ten business days of receiving and inspecting the return. Your bank or provider may take extra time to post the funds.

INCORRECT OR MISSING ITEMS

If an item is missing or you received the wrong item, contact us within three business days of delivery with photos of the parcel and contents. We will arrange a correction or replacement.

FINANCE AND THIRD PARTY PAYMENTS

If you paid using a finance provider or wallet, any approved refund will be sent back through the same provider. Fees or interest charged by third parties are outside our control. For enquiries about those charges, contact your provider.

PACKAGING FOR LARGE ITEMS

For large items approved for return, keep all internal foam, straps, and the crate or carton. We may decline a return or deduct reasonable costs if packaging is missing or the item is not protected for transport.

PARTIAL REFUNDS

If an item is returned used, incomplete, or not in resaleable condition, we may reduce the refund to reflect loss in value. This does not affect your rights under the Australian Consumer Law.

HIP THRUST MACHINE

Eligible for return only if unopened and in original packaging.

HOW TO START A RETURN

Email help@fitboutique.com.au with:

• Order number and proof of purchase
• Item name and condition
• Reason for return
• Photos or video if damaged or faulty

We will confirm eligibility and provide return instructions. Do not send items back without approval.

RETURN SHIPPING AND FEES

• Customer pays return shipping for change of mind
• Original shipping fees are non refundable
• A restock fee up to 10 percent may apply where appropriate
• For courier damage or confirmed defects before delivery, we will assist with claims and remedies

DAMAGED OR FAULTY ON ARRIVAL

Check your order on delivery. If damaged, faulty, or incorrect:

• Contact us as soon as possible and ideally within 3 business days
• Provide photos or video and keep packaging
• We will assess and arrange a remedy in line with Australian Consumer Law

DELIVERY DELAYS AND ISSUES

Courier timeframes are estimates. If your parcel is overdue by more than 7 to 10 business days, contact us and we will help follow up with the courier.

INCORRECT ADDRESS OR UNCOLLECTED PARCELS

If a parcel is returned due to an incorrect address or not being collected, re delivery fees may apply.

EXCHANGES

For the fastest result:

• Place a new order for the item you want
• Request a return for the original item if eligible

REFUNDS

Once we receive and inspect the return, we will confirm approval. Approved refunds are issued to the original payment method. Bank processing times vary.

INTERNATIONAL RETURNS

International customers cover return shipping. Duties and taxes paid to your local authority are not refunded by FitBoutique. Check local rules before returning items internationally.

AUSTRALIAN CONSUMER LAW

Your statutory rights remain. You may be entitled to a repair, replacement, or refund where a product has a major failure, and to compensation for other reasonably foreseeable loss or damage. See our Terms and Conditions Section 31 for details.

CONTACT

Questions or returns: help@fitboutique.com.au