Reformer Warranty

Warranty Summary

FitBoutique warrants its reformers against defects in materials and workmanship for a period of 5 years from the date of delivery to the original purchaser. If a defect covered by this warranty appears within that period, FitBoutique will repair the product, replace the affected part, or replace the product at no charge, subject to the terms set out below. This warranty is provided in addition to, and does not limit, your rights under the Australian Consumer Law.

Who This Warranty Covers

This warranty applies to the original purchaser only and is not transferable. It covers products purchased directly from FitBoutique or an authorised FitBoutique stockist, and proof of purchase is required for all claims.

Every reformer in our range is built to commercial grade and is covered for both home and studio use, provided it is used in line with the instruction manual, care guidelines and maximum user weight rating.

What Is Covered

The frame, welds and structural components
The carriage frame, rails and footbar assembly
Defects in materials or workmanship present at the time of manufacture
For foldable models, the folding mechanism and locking assembly

Consumable components including springs, ropes, straps, loops and wheels are covered against manufacturing defects only. Deterioration of these parts through normal use is expected over time and is not a defect.

What Is Not Covered

Normal wear and tear
Cosmetic damage such as scratches, dents, chips, upholstery marks or discolouration
Natural deterioration of consumable parts through normal use
Damage caused by misuse, abuse, neglect, accident or improper storage
Damage caused after delivery, including dropping or mishandling the reformer during unboxing
Incorrect setup or adjustment, or failure to follow the instruction manual and care guidelines
Use on an uneven surface
Exceeding the maximum user weight rating
Products modified, altered, disassembled or repaired by anyone not authorised by FitBoutique
Damage from the use of non-genuine parts
Damage from exposure to moisture, salt air, direct sunlight, extreme temperatures or outdoor storage
Damage occurring in transit after delivery, or from relocating a reformer without following the folding and moving instructions

Disassembly

Reformers are supplied fully assembled and must not be disassembled, unscrewed or taken apart. Minor accessory attachment such as ropes, poles, footbars or headrests is permitted where outlined in the product manual. The frame, carriage, springs and any structural or mechanical components must never be dismantled. Any disassembly beyond standard accessory attachment voids this warranty in full.

Crate And Packaging

Your reformer arrives in a secured crate. You must keep the crate and all internal foam and straps for the duration of your warranty period. A reformer cannot be transported safely without its original crate, so if a warranty replacement is approved and the crate has been disposed of, the replacement cannot proceed.

Damage On Arrival

Damage on arrival is handled separately to this warranty. If your order arrives visibly damaged, photograph the crate before opening and get in touch within 1 to 2 business days of delivery with your order number, serial number and photos or video. Keep all packaging, as it may be required for a courier investigation.

Conditions Of This Warranty

Valid proof of purchase must be provided with every claim
FitBoutique may request photos, video or other information to assess a claim, and may require the product or part to be made available for inspection
The remedy provided, whether repair, part replacement, or full product replacement, is at the discretion of FitBoutique, in addition to any remedy required by law
Replacement parts may be new or of equivalent specification
A repair or replacement does not restart or extend the original 5 year warranty period
If an assessment finds no defect, or finds the issue is caused by an excluded circumstance, the customer is responsible for any freight and assessment costs, which will be advised before they are incurred
This warranty is void if the product serial number or identification labels have been removed, altered or defaced

Where This Warranty Applies

This warranty applies to reformers used and located within Australia and the United States, the markets we currently fulfil from. If you are located elsewhere, get in touch through our Contact Us page before purchasing and we will confirm what coverage we can offer in your country.

United States Customers

This written warranty is provided in accordance with the Magnuson Moss Warranty Act. Nothing in this warranty limits or disclaims any implied warranty that applies to your purchase under federal or state law. Some states provide additional rights, and where your state law provides greater rights than this warranty, those rights apply.

Limitation Of Liability

To the extent permitted by law, FitBoutique is not liable for any indirect, incidental or consequential loss or damage arising from the use of, or inability to use, the product, including loss of income or costs of substitute equipment. Nothing in this warranty excludes, restricts or modifies any consumer guarantee, right or remedy conferred by the Australian Consumer Law, or any applicable United States federal or state law, that cannot lawfully be excluded.

Making A Claim

To make a claim, get in touch through our Contact Us page with the following:

Your full name
Order number and proof of purchase
Your reformer serial number
A description of the issue
Clear photos or video of the affected area

Our team aims to respond within 2 business days. If the claim is accepted as a defect covered by this warranty, FitBoutique will arrange and cover the reasonable cost of freight for any part or product that needs to be returned or replaced. Claims must be lodged within a reasonable time of the defect becoming apparent.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The benefits provided by this warranty are in addition to other rights and remedies available to you under law in relation to the goods to which this warranty relates.