Shipping Details Australia

Our complimentary delivery service covers delivery to the property only. This is standard practice for large freight items of this size and weight, and is in line with Australian Consumer Law obligations.

Once your order has been dispatched, full tracking details will be sent to you via email. From that point, it is the customer's responsibility to monitor the tracking and plan accordingly for the delivery. Our logistics partners will contact you directly to advise on your delivery window. Please note that FitBoutique does not have visibility over live driver movements once your order has left our warehouse.

We strongly recommend having at least two people available at the time of delivery to assist with safely moving the reformer into place. A signature may be required on delivery, so please ensure someone is available to receive the shipment.

If you require assistance beyond kerbside delivery, we offer an optional in-home delivery and setup service which can be arranged in advance at an additional cost.

As of 1 July 2026, all orders above $100 ship free Australia wide. This applies automatically at checkout, no code needed.

If you provide an Authority to Leave instruction, please be aware that this is at your own risk. Once the courier has delivered the order as per your instructions, FitBoutique is not responsible for any loss or theft of the parcel.

Your reformer will arrive in a sealed timber crate. A screwdriver or hammer is required to unpack it. We recommend reviewing our unpacking guide, which is included in your order confirmation email. We also strongly recommend having at least two people present to safely lift and move the reformer once unpacked.

Please keep the crate and all internal foam and straps for the duration of your warranty period, as a reformer cannot be transported safely without it and a return, exchange or warranty replacement cannot proceed without it.

If your order arrives visibly damaged, please photograph the crate before opening and get in touch within 1 to 2 business days of delivery through our Contact Us page. Do not dispose of any packaging, as this may be required for a courier investigation.

Fulfilled from our Melbourne, VIC facility. Delivery timeframes once dispatched:

We ship pre-orders the moment they arrive at our warehouse. Because we always have new batches in production, we will post expected dates as they become available. If a date is not listed, feel free to contact us and we will let you know exactly where your item is in the production line.

Pre-orders may be cancelled for a full refund before your reformer has been allocated, crated or booked with our freight partner. Once a pre-order is allocated to you it goes into transit as part of our next shipment, so from that point it cannot be cancelled. Full detail is on our Pre-Order Policy page.

If you have any questions about your delivery, reach out to our customer success team through our Contact Us page. We are here to help. Thank you for choosing FitBoutique.