Frequently Asked Questions

The Ivory, White Edition and Onyx Fold all share the same specifications and performance. They use the same aluminium frame, same springs, same PU leather and same memory foam. The only difference is aesthetic, choose the one that best suits your space and style.

The Onyx is our non-fold model, while the Onyx Fold sits in our foldable range alongside the Ivory and White Edition. The foldable models all share the same frame and specs, just in different finishes.

Our foldable range covers the Ivory, White Edition and Onyx Fold, all aluminium frame, plus the Maple Crest which folds with a full maple wood frame. The Onyx, Sienna, Studio Reformer, Space Black and Perlino are non-fold models.

The Ivory uses the same aluminium frame, same springs, same leather type and same memory foam as the Studio Reformer. The main difference is the frame style, the Studio frame is slightly more square, lower and wider, but nothing significant.

The Perlino is our flagship and most advanced reformer yet. It sits at 41cm in height with a full maple frame, German made, and comes with our second generation Pro springs as a set of 5. More models are on the way.

Yes. Both reformers are designed for easy folding and portability. The weight difference between the two is minimal and both remain easy to move when needed.

Absolutely. The Ivory Reformer is an excellent choice for beginners and home use. It offers great performance and build quality, making it perfect for those new to reformer Pilates.

Our reformers feature a very smooth and quiet glide thanks to the large wheels fitted to the carriage, which makes a noticeable difference compared to standard reformers.

Our reformers feature 6 to 7 footbar positions to suit different exercises and body types.

Our reformers support a maximum user weight of around 150 to 180kg, providing plenty of capacity for all body types.

Our foldable reformers sit under the 30cm mark from the ground.

Our reformers are made in our very own facility overseas, using our own hand-picked materials. Every reformer is designed in-house and built to studio standard.

We use the same premium PU leather across all of our reformer models.

Yes, we offer a Platform Extender as a made-to-order product. It can be purchased directly through our online store, alongside Pro Springs and the Jumpboard and Box.

Each reformer comes in its own crate and includes the jumpboard and box and yoga starter kit. Delivery is included on all reformers in Australia and the United States.

Yes, our reformers arrive fully assembled in their crate. No assembly required, simply unbox and lift out to begin training. A screwdriver or hammer is required to open the crate, and we recommend having two people on hand to lift the reformer out.

Yes. Please keep your crate along with all internal foam and straps for the duration of your warranty period. A reformer cannot be transported safely without its original crate, so if a return, exchange or warranty replacement is ever approved and the crate has been disposed of, we are unable to proceed.

Yes. Once your order is ready to ship, we coordinate with our shipping partners to align the delivery as closely as possible to your preferred date. For larger studio orders, we can hold the units until you're ready. If you have a specific date in mind such as moving into a new space, let us know in advance.

Complimentary shipping is included on all reformers Australia wide, dispatched from our Melbourne facility, and free shipping applies automatically on all orders above $100. Once dispatched, Melbourne deliveries typically arrive within 1 to 2 business days, and the rest of Australia within 2 to 5 business days depending on your location. You'll receive full tracking details by email once your order is on its way. Please note complimentary delivery covers delivery to the property only.

US shipping is live and we fulfil all US orders from our West Coast facility in California, with a second East Coast facility opening soon. Delivery is complimentary on all reformers and free shipping applies automatically on all orders above $100. Once dispatched, delivery typically takes 1 to 2 business days for the West Coast, 3 to 4 business days for Central US, and up to 5 business days for the East Coast. All duties and taxes are included in the price, so there are no surprise fees on delivery. For deliveries to Alaska or Hawaii, reach out to our team for a custom quote and estimated delivery time.

Yes. If you are overseas and do not see your country listed at checkout, that does not mean we cannot deliver to you. Get in touch through our Contact Us page with your location and the model you are after, and we will arrange a custom quote from there. Please allow 30 to 40 days once dispatched, though this is subject to change. Reformer prices are inclusive of duties, taxes and GST, other items may incur import fees payable by the customer.

Yes. Free shipping applies automatically at checkout on all orders above $100 in both Australia and the United States, effective 1 July 2026. No code needed.

Once dispatched, you'll receive a tracking number. The freight forwarder assigned to your area will contact you directly to arrange a delivery time. A signature may be required, so please make sure someone is available to receive it.

Yes, all reformers are delivered to your address. The freight forwarder is a dedicated third party that handles the final mile delivery in your local area. Standard delivery is to the ground floor, kerbside or front entrance only, couriers are not obligated to carry the crate upstairs or into specific rooms. As this is a large item, we recommend having two people on hand to help bring it inside once it arrives.

Yes. Our In-Home Delivery & Setup service is an add-on where one to two handymen deliver your reformer inside your home and place it in your chosen room. Please note this service is booked separately to standard delivery and handled by a different team. Once your reformer arrives, our team will reach out to schedule a date. Crate disposal is not included, and we recommend keeping your crate for the duration of your warranty period.

Courier timeframes are estimates. If your delivery is overdue by more than 7 to 10 business days, get in touch and we will help follow up with the courier.

Yes, where your order has not yet been allocated, crated or booked with our freight partner, contact us as soon as possible and we will cancel and refund in full. Once an order has been allocated or prepared for freight, the exclusions in our returns policy apply.

We accept all major credit cards, bank transfer, Afterpay, Zip and Klarna at checkout.

Yes, we offer wholesale pricing for studios and clinics, typically 10% off the current sale price. Let us know how many units you're after and your location and we'll send through a tailored quote.

Yes. For larger and commercial orders, we offer a deposit option to lock in your reformers from current stock. The remaining balance is paid prior to dispatch. This allows you to secure your order and have units allocated for you ahead of your preferred delivery date.

Yes. Alongside Afterpay, Zip and Klarna at checkout, we can also recommend you to a finance broker we work closely with, or you're welcome to pay outright through your own finance.

We occasionally run promotions throughout the year. Feel free to reach out to see what offers are currently available. Promotional pricing applies only during the active promotional period, and we are unable to apply a discount code after an order has been placed.

Change of mind returns are not offered on reformers or other large fitness equipment, due to their size, weight and freight cost. This is standard practice across the industry. Smaller items may be eligible for return within 30 days, and your rights under Australian Consumer Law always apply where a product is defective or does not meet acceptable quality. Full details are on our returns policy page.

Where a return is accepted, the customer pays return shipping and a 10 percent restocking fee applies, as delivery to you is complimentary. We will confirm the correct return address for your region when your return is approved. Returns are not accepted without written authorisation.

Every FitBoutique reformer is backed by a 5 year warranty covering the frame and springs, alongside your statutory rights. We also hold spare parts in-house so if you ever need a replacement part we can move quickly. Full terms are on our warranty page.

Our reformers are often sold on pre-order. Once a pre-order machine has been allocated to your order, it is not eligible for refund for change of mind. We're transparent about shipping times and will keep you updated on any changes to your delivery window. Your rights under Australian Consumer Law still apply, and US customers should refer to the US Orders section of our returns policy.

Contact us within 1 to 2 business days of delivery with your order number, serial number and photos or video showing the fault. If your order arrives visibly damaged, photograph the crate before opening. Every reformer carries a serial number and is inspected and signed off before it leaves our facility, so we can confirm its condition at dispatch. We arrange inspection where required and provide spare parts, repair or a replacement as appropriate. Please keep all packaging including the crate.

Get in touch within 1 to 2 business days of delivery with photos of the parcel and contents, and we will arrange a correction or replacement.

Our reformers arrive fully assembled, so setup is as simple as unboxing and placing the reformer on a flat surface. Please ensure all four legs sit at the exact same height to avoid any lifting or instability. We also have a setup video available on our YouTube channel.

This usually happens when the reformer isn't sitting on a completely flat surface. Please check that all four legs are at the exact same surface height and the issue should resolve.

We hold spare parts in-house and can dispatch replacements quickly to both Australian and US customers. Most minor adjustments such as tightening hardware or replacing components are quick and straightforward fixes that don't require professional repair.

No. Reformers are supplied fully assembled and must not be disassembled, unscrewed or taken apart. Minor accessory attachment such as ropes, poles, footbars or headrests is fine where outlined in the manual, but the frame, carriage and springs must never be dismantled. Disassembly voids your warranty and return eligibility.

Keep your reformer on a flat, even surface and wipe the upholstery down with a soft damp cloth after use, avoiding harsh chemicals. Check the springs, ropes and hardware regularly for wear and tighten anything that has loosened. Do not use the reformer if any component is damaged, get in touch and we will arrange a replacement part.

Yes. The Fit By FitBoutique app is available now on iOS and Android. Every reformer purchase includes complimentary access, so you can begin your practice the moment your reformer arrives. This is a limited time offer.

We're based in Melbourne and have a studio and showroom opening here soon. We also have studios across Australia using our reformers, get in touch and we'll let you know which studios are closest to your area.

Yes. Every reformer in our range is built to commercial grade, from the Maple Crest through to the Studio Reformer and Space Black. Everything is designed in-house and built in our own facility with materials we hand pick, so the same standard runs across the entire range. The Perlino is our most advanced reformer yet, with more models to come. Clinics, gyms and Pilates studios across Australia use our reformers daily.

If we have stock available, we can dispatch right away. For larger orders or models that need to be put into production, please allow 2 to 3 months minimum. We'll always confirm exact timing based on your requirements.

Yes. We work with studio owners and clinics across Australia and internationally on full fit-outs, including the Mega XL, Cadillac and Pilates Chair. Get in touch with your unit count and location and we'll put together a tailored package.

Once a wholesale or bulk order has been dispatched it is not eligible for return, exchange or refund, including international wholesale orders. If an approved order is held at your request before dispatch, the first 30 days of storage are free of charge, after which storage fees may apply. Your rights under Australian Consumer Law still apply where a product is defective.

You can reach our customer support team through our Contact Us page. Our live chat is also available 9am to 5pm Monday to Friday.