Frequently Asked Questions - Reformer Pilates

What’s the Difference Between the Ivory Fold Reformer and the Onyx Fold Reformer?

The main difference between the two is aesthetics and performance. The Onyx Fold Reformer features upgraded components for enhanced stability and smoother operation, making it ideal for those looking for a more premium experience. The Ivory Fold Reformer, on the other hand, is our best-seller and perfect for home use, especially if you’re just starting out.

Are Both the Ivory Fold Reformer and the Onyx Fold Reformer Easy to Fold and Move?

Yes! Both reformers are designed for easy folding and portability. While the weight difference between the two is minimal, the Onyx Fold Reformer is slightly heavier due to its upgraded components but remains easy to move when needed.

Is the Ivory Fold Reformer Enough for Beginners?

Absolutely! The Ivory Fold Reformer is an excellent choice for beginners and home use. It offers great performance and quality, making it perfect for those new to reformer Pilates.

How Long Will It Take to Receive My Reformer After Placing an Order?

Once your reformer is dispatched, you will receive tracking details. Generally, our reformers arrive within 1-2 weeks after shipping, depending on your location. If there are any delays, we will keep you informed throughout the process.

Can I Get a Refund If My Order Is Delayed?

As our reformers are often sold on pre-order, we are unable to issue refunds once a machine has been allocated to you. However, we are transparent about shipping times and do our best to provide updates on any delays.

Do You Offer Any Discounts on the Onyx Fold Reformer?

We occasionally offer promotions and discounts. Feel free to reach out to see if we currently have any offers available for the Onyx Fold Reformer.

How Do I Know When My Reformer Will Be Delivered?

Once your reformer is dispatched, you will receive a tracking number. Allied Express will contact you directly to arrange delivery, so you’ll know when to expect your reformer.

Are the Reformers Suitable for Studio Use or Just Home Use?

Both the Ivory and Onyx Fold Reformers are designed for home use but are built to a high standard. If you’re looking for reformers for a studio, we recommend the Onyx Reformer (non-folding) for a more professional setting.

What Are the Key Features of FitBoutique's Reformer Pilates Machines?

FitBoutique offers a range of Reformer Pilates Machines, including the Onyx, Ivory, and Foldable Reformers. Each model is designed with adjustable resistance settings, a sturdy frame, and a comfortable padded surface to enhance your workout experience. The machines also feature a variety of attachments to accommodate different exercises and fitness levels.

What Are the Benefits of Using a Reformer Pilates Machine?

Using a Reformer Pilates Machine can significantly improve your strength, flexibility, and overall body awareness. Studies indicate that regular Pilates practice can enhance core stability by up to 30%, improve posture, and reduce the risk of injury. The adjustable resistance allows for a tailored workout that can be adapted to individual fitness levels and goals.

How Is Shipping Handled for the Reformer Pilates Machines?

FitBoutique provides shipping options for all Reformer Pilates Machines. Standard shipping typically takes 5-7 business days, depending on your location. For more urgent needs, express shipping options may be available at an additional cost. All machines are carefully packaged to ensure they arrive in pristine condition.

What Is the Return Policy for the Reformer Pilates Machines?

FitBoutique has a 30-day return policy for all Reformer Pilates Machines. To be eligible for a return, the machine must be in its original condition, unused, and in its original packaging. Customers are required to contact us within 30 days of receiving the item to initiate the return process.

Are There Any Assembly Requirements for the Reformer Pilates Machines?

Most FitBoutique Reformer Pilates Machines come partially assembled. Basic assembly instructions are included with each machine, and it typically takes about 30 minutes to complete the setup. For those who prefer assistance, we recommend consulting a professional or contacting our customer service for guidance.

Can I Use the Reformer Pilates Machines for Rehabilitation Purposes?

Yes, Reformer Pilates Machines can be beneficial for rehabilitation. They provide low-impact resistance training that can aid in recovery from injuries. However, it is advisable to consult with a healthcare professional or a certified Pilates instructor to ensure that the exercises performed are appropriate for your specific condition.

What Payment Methods Are Accepted for Purchasing Reformer Pilates Machines?

FitBoutique accepts various payment methods, including major credit cards, PayPal, and Afterpay. All transactions are processed securely to ensure the safety of your personal information.

How Can I Contact Customer Support for Further Inquiries?

If you have any additional questions or need assistance, you can reach our customer support team via email at help@fitboutique.com.au. Our live chat is also available from 9 am to 5 pm, Monday to Friday.