Refund and Return Policy
Thank you for purchasing from FitBoutique.
We strive to get your items to you in pristine condition, as fast as possible.
We understand that sometimes things may not pan out the way you may have envisioned. This section is to address any potential scenarios you may have encountered, where you may want more information.
FitBoutique 30-day Return Policy
We have a 30-day return policy. This means you have 30 days after receiving your item to request a return.
FitBoutique's Shapewear products are non-returnable due to hygiene and safety reasons.
To be eligible for a return, your item must be in the same condition that you received it. This means it needs to be unworn or unused & for the Booty Builder must not be opened, also with all its tags, and in its original packaging. You’ll also need the original receipt or proof of purchase in order to start a return.
Please note that the customer is responsible for the cost of return shipping.
To initiate a return:
- Contact us at help@fitboutique.com.au.
- Send us:
- Your original receipt
- Confirm the condition of the item is as described above, and
- We’d also appreciate it if you let us know why you’re returning this items. This is so if anything is wrong, we are aware of it, and we can keep serving you as best as we can in the future.
- Returns are processed on a case-by-case basis. If your return is accepted, we’ll email you instructions on how and where to send your package.
Do Note: Items sent back to us without first requesting a return, cannot be accepted.
If you have any further questions regarding returns and refunds, please email us at info@fitboutique.com.au.
Damaged or Faulty Items
To help you have the best possible experience with FitBoutique, we recommend that you inspect your order as soon as you receive it and contact us immediately if the item is defective, damaged, the wrong item, or if something just doesn’t seem right. We’ll evaluate the issue immediately and make it right.
Delays
Currently, the postal systems are still under immense pressure from pandemic standard operating procedures and restrictions. This can sometimes cause delays.
Do note that any “ship by” date given by Australia Post or any of our partner couriers are guidelines only and not guarantees, unless express or “guaranteed by” postage is purchased.
We understand that delays can be frustrating, however, once a parcel has left our hands, we are unable to control the shipping process.
In such cases, we ask for your patience while the delay sorts itself out.
If no movement has been detected on your parcel after 7-10 business days from the estimated date of delivery, do feel free to reach out to us. We’ll liaise with the courier company in an attempt to track it down or work to find a solution which is advantageous to you!
Other Issues
If your order is being returned to sender due to an incorrect address or the item not having been collected from the post office, the customer is responsible to cover a standard redelivery and processing fee.
This section is a transparent attempt to address any other potential issues and explain how they are handled by FitBoutique. If you have any questions or require any further clarification regarding any of the information here, please email us at help@fitboutique.com.au.
Case 1: My item still hasn’t arrived yet.
Please track the item according to the tracking details you have been sent. If your item has been delayed, this is usually temporary. We ask for your patience for a few more days while the courier companies work hard to get it to you. If your item has been delayed for a prolonged period of time (more than 7 business days from the estimated date of delivery), please do get in touch and we’ll get more information regarding its whereabouts, or solve the issue for you in-house.
Case 2: The item arrived broken/damaged. There is damage around the box.
Please contact us immediately with pictures of the damage. This is likely a case of the item being damaged during shipping or handling. We’ll send you a replacement item immediately. If we require that the damaged package needs to be returned to file a formal complaint with the shipping company, we’ll send you a shipping label. We thank you in advance for your help and cooperation in working with us to ensure the best possible future service for you and all FitBoutique customers!
Case 3: The item arrived faulty. There is no damage around the box.
Please contact us immediately with a description of what might be wrong. We may request pictures if this helps us solve the issue for you more quickly. Occasionally, this may simply be a case of mistaking a normal part of the item for a fault. If the issue really is a factory fault, we’ll send you a replacement immediately. Should we require that the faulty package needs to be returned to file a formal complaint with our manufacturers so they are aware and mindful of all such issues, we’ll send you a shipping label. We thank you in advance for your help and cooperation in working with us to ensure the best possible future service for you and all FitBoutique customers!
Case 4: I didn’t receive my item.
We assume the address you have given us will be correct. In the event that your item was not received due to you giving us the wrong address, FitBoutique cannot be held responsible for resending the item.
If the item is returned to us, you’ll have the option to have it reshipped to you at an updated address that you give us should you choose to be billed for the shipping. In this case, the original “free shipping” offered would have already been applied once, and cannot be re-applied due to an error not made by us.
Should you choose to opt for a refund, this will only apply if the item has already been “returned to sender” for non-delivery and in our possession.
Please follow the instructions as seen in Case 1 above.
If the delivery has been marked as “delivered” by the courier company, there will be proof of delivery either in the form of a procured signature or photograph of the delivery being made, depending on the courier company’s standard operating procedures.
Once an item is marked as delivered with official proof of delivery, we have a duty to assume that the delivery is complete, our responsibility to you as a vendor has been fulfilled for this transaction, and that the courier company has done their job satisfactorily. No returns, exchanges, or refunds can be granted in this case.
You can however, contact the courier company to escalate your enquiry further.
Case 5: I have buyer’s remorse / This product isn’t for me / I changed my mind / No reason given
This is covered under FitBoutique’s risk-free, 30-day satisfaction guarantee. Please follow the instructions above under “To initiate a return”.
In such cases, we require that the item is shipped back to us before we can proceed with a refund.
Because we offer free shipping on all items, refunds will be processed in full and you can expect all your money back for what you’ve paid for the item. However, please note that return shipping will be at your own expense. No shipping label will be provided for changes of heart.
Notes:
- We work incredibly hard to ensure value for money, a great experience, and well-made quality products. Accommodating for return shipping for changes of heart causes prices to go up for future customers. We are unable to condone this because we strive to provide a fair and kind experience for all our shoppers.
- If you initially paid for additional express courier, this is a personal decision and consequently, this expense cannot be borne by FitBoutique and will not be refunded.
Non-returnable items
Certain types of items cannot be returned.
This includes:
- Perishable goods (consumables such as food, flowers, or plants)
- Custom products (such as special orders or personalized items), and
- Personal care goods (such as beauty products).
- We also do not accept returns for hazardous materials (such as flammable liquids, or gases).
Please email us at info@fitboutique.com.au if you have questions or concerns about your specific item.
Sale Items / Gift Cards
Unfortunately, we cannot accept returns, refunds, or exchanges on sale items or gift cards. If the item was received faulty however, please get in touch and we’ll work with you to resolve this issue.
Exchanges
Our exchange policy is to initiate a return, then repurchase the product you want. It’s the fastest and neatest way to ensure you get what you want. Please follow the instructions above under “To initiate a return” to get started.
Refunds
We will notify you once we’ve received and inspected your return. Whether your request is eligible or not, we will contact you to let you know how to proceed.
If approved, you’ll be automatically refunded via your original payment method.
Please remember it can take some time for your bank or credit card company to process the refund too, and for the refund to show up on your bank statement.